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Shipping Policy >

Shipping and handling are a crucial part of the ordering process. We have outlined below some of the important information in regard to this issue. Should you have any further questions, please contact us.
Delivery Times
Shipping and Delivery times are estimates only, and we cannot be held responsible for delays. We make every effort to ship your order the same day we receive it as long as it has been placed by 2:00PM Eastern Time. All orders received after this cut-off time cannot be guaranteed to be shipped the same day, and will ship the next possible business day. Shipping charges are based upon the weight and value of the order and the service requested: Ground, Express Saver (3 days), 2nd Day Air, or Next Day Air. To calculate shipping charges before placing an order: place your items into the shopping cart and a drop down box in the shopping cart will show your shipping options. We will not and cannot be held responsible for weather delays.
Delivery Carriers
Our primary carrier is FedEx. Large printers are shipped via a freight carrier such as FedEx Freight or Old Dominion. Although at times, we do use UPS. In some cases, small orders are shipped via the U.S. Postal Service.
APO/AFO
At this time APO/AFO shipments are on a per shipment basis; in other words, contact us first before placing your order to ensure proper shipping.
Free Shipping
Some items are excluded from free shipping offers for Alaska and Hawaii. You will be contacted after you place your order to discuss the issue.
Shipment Refusals
All refused shipments are subject to a 10-15% restocking fee. Please note once an order has been processed it cannot be modified or cancelled. If the shipment is refused a restocking fee will apply. Please see our return policy page for full details.
Shipment Tracking
All orders can be tracked from the Customer Menu if you registered with the site. If you did not register, you can still click on the track order page and you will be able to see your current order status.

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